We hope you love your new Cleo Roze jewellery just as much as we do. However in the unlikely event you would like to exchange/return something you have bought, we will be more than happy to offer an exchange or refund if the item/items are returned in perfect condition, totally unworn with all the original packaging and receipts. There is no exchange or refund on earrings. We do not offer refunds on sale items
You the consumer accept full responsibility for the safe return costs of any item of which you require an exchange or refund. Cleo Roze accept no liability for said items until safely received on the companies registered premises. Cleo Roze reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched. Items returned for exchange/refund will be dealt with as quickly as possible. All items received by us will be processed within 30 days. (We aim to deal with all returns within 2-5 days of receiving them back). We only refund postage costs to you when either an error has occurred of which we accept responsibility, or in the unlikely event that the product/service is faulty.
How do I return my Internet order for an exchange or refund?
You can post or courier your item to our Returns Center. For your protection, we recommend that you send your return via registered post or a secure and traceable courier who can insure your parcel for loss.
Our returns address is: Ramajam Ltd, Unit 1.01 First Floor, Southgate, Dublin Road, Drogheda, Co.Louth, Ireland.
What do I send with my return?
• Complete the Returns Form (DOWNLOAD HERE)
• Clearly mark your reason for return on the Returns Form and whether you would like an exchange or a refund
• Securely pack the items in their original packaging and return. REMEMBER that you will need to pay for postage to return your item to us.